Privacy Policy

Your privacy matters to us. This policy explains how Dustless Living collects, uses, and protects your personal information.

Last updated: March 25, 2026

1. Who We Are

Dustless Living is a cleaning service operating in Hamilton, Burlington, Ontario, and surrounding areas. We are committed to protecting your privacy in compliance with applicable privacy laws including:

  • Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws
  • US (if applicable): California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)
  • International: General Data Protection Regulation (GDPR) for EU residents

2. What Information We Collect

We collect personal information only when you voluntarily provide it to us or when it is necessary to provide our services. This includes:

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, home/business address
  • Service Request Information: Details about your cleaning needs, property type, pets, allergies, special requests, and care notes
  • Payment Information: Payment method and billing details (processed securely by Stripe)
  • Marketing Communications: Your preferences for receiving promotional emails and SMS updates
  • Photos and Documentation: Before/after photos and videos of cleaned spaces (with your explicit consent for marketing use)
  • Communication Records: Messages, notes, and communication history related to your services

2.2 Information Collected Automatically

  • Browser and Device Information: IP address, browser type, operating system, and device information
  • Usage Information: Pages visited, time spent on site, referring website, and links clicked (via Google Fonts)
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to remember your preferences and improve your experience (see Section 6)

2.3 Information from Third Parties

  • Payment Processors: Stripe shares transaction and dispute information with us
  • Service Providers: Google Calendar and Firebase share scheduling and booking data

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To schedule, perform, and manage your cleaning services
  • Communication: To respond to inquiries, send confirmations, updates, and receipts
  • Payment Processing: To process deposits, invoices, and payment transactions
  • Quality Assurance: To use before/after photos and notes for quality control and training (internal use only without explicit consent)
  • Marketing (with Consent): To send promotional content and service updates if you opted in
  • Legal Compliance: To meet legal obligations, regulatory requirements, and defend legal rights
  • Dispute Resolution: To resolve disputes and address concerns
  • Website Improvement: To analyze usage patterns and enhance our website and services

4. Legal Basis for Processing (GDPR Compliance)

For EU residents, we process your information based on:

  • Contract: Processing necessary to perform services you've requested
  • Consent: You have explicitly consented to marketing communications or photo usage
  • Legal Obligation: We are required to process data by law (tax, safety, consumer protection)
  • Legitimate Interest: We have a legitimate business interest (e.g., fraud prevention, customer support)

5. Sharing Your Information

We do not sell or rent your personal information. We only share information as follows:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website and delivering services:

5.2 Team Members

Our team members (cleaners, schedulers) are provided with service-specific information needed to deliver your cleaning service. All team members sign confidentiality agreements.

5.3 Legal Requirements

We may disclose your information when legally required (court orders, government requests, law enforcement) or to protect our rights and safety.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience.

6.1 Types of Cookies

  • Essential Cookies: Required for basic website functionality (navigation, sign-in)
  • Preference Cookies: Remember your settings and preferences (e.g., dark mode, language)
  • Performance Cookies: Help us understand how you use our site to improve it
  • Third-Party Cookies: Set by Google Fonts and payment processors

6.2 Managing Cookies

Most browsers allow you to control cookies through settings. Disabling cookies may affect website functionality. See resources like All About Cookies for more information.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, or loss:

  • Encryption: Sensitive data is encrypted in transit and at rest
  • Access Control: Only authorized team members have access to personal information
  • Regular Reviews: We regularly review our security practices
  • Secure Payment Processing: All payments are processed through PCI DSS-compliant Stripe

However, no method of transmission is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations:

  • Booking and Service Records: Retained for at least 7 years for legal and tax compliance
  • Before/After Photos: Retained for 30-90 days unless needed for dispute resolution, or indefinitely if you consent to marketing use
  • Marketing Communications: Retained until you unsubscribe
  • Website Analytics: Retained for 26 months or as per third-party provider policies

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 PIPEDA Rights (Canada)

  • Right to access your personal information
  • Right to request correction of inaccurate information
  • Right to request deletion (with exceptions)
  • Right to withdraw consent for marketing communications
  • Right to know what personal information is collected, used, and shared

9.2 GDPR Rights (EU Residents)

  • Right to access your personal information
  • Right to rectification (correct inaccurate data)
  • Right to erasure ("right to be forgotten") with exceptions
  • Right to restrict processing
  • Right to data portability (receive your data in a structured, commonly used format)
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority

9.3 CCPA/CPRA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or shared
  • Right to delete personal information (with exceptions)
  • Right to correct inaccurate personal information
  • Right to opt-out of the sharing or sale of personal information

10. How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days (or as required by applicable law). You may be asked to verify your identity before we process your request.

11. Unsubscribe from Marketing Communications

You may opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any email we send
  • Contacting us directly at hello@dustlessliving.com
  • Replying "STOP" to any SMS messages (if applicable)

12. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

13. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any personal information.

14. International Data Transfers

Some of our service providers (Google, Stripe) are based in the United States and may process your information on US servers. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We take appropriate safeguards to ensure your information is protected (e.g., Standard Contractual Clauses for GDPR compliance).

15. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us:

17. Data Protection Authority

If you are a Canadian resident and have concerns about our privacy practices, you may contact:

If you are an EU resident, you have the right to lodge a complaint with your local Data Protection Authority.

Your Privacy is Important

We are committed to transparent, fair, and responsible handling of your personal information. If you have any questions about how we protect your privacy, please don't hesitate to contact us.